Support
Tallyclock is a small app made by one person, and support is a real inbox rather than a ticket queue. Write in and you will get an answer.
Getting in touch
If you are reporting something that went wrong, it helps enormously to include what you tapped, what you expected, and what happened instead — plus your iOS version.
Sharing a tracker
Open the tracker, choose Share, and enter the email address of the person you want to share it with. They need a Tallyclock account with a confirmed email address; a share to an unconfirmed address is refused, so that a tracker cannot be sent to an address nobody controls.
A viewer can see the tracker and its history. An editor can also start, stop and add to it. You can remove someone’s access at any time from the same screen, and they lose it immediately. To change their role instead, share the tracker again with the same email address and the other role.
Resetting your password
On the sign-in screen, choose “Forgot password?” and enter your email address. A six-digit code arrives by email; enter it along with your new password. The code is valid briefly and for a limited number of attempts, so if it stops working, request a fresh one.
If the email does not arrive, check the spam folder before writing in — it is sent from an address you have not corresponded with before.
Confirming your email address
A confirmation link is emailed when you register. Until you follow it, other people cannot share trackers with you. You can send yourself a fresh link from the Settings tab if the first one is lost.
Deleting your account
In the app, go to Settings → Delete Account. It removes your account and everything in it immediately, and it can’t be undone. If you can no longer get into the app, email support@summersetsoftware.com from the address on your account and ask for it to be deleted.
Privacy
What the app stores and where it goes is set out in full on the privacy page.